Contact Us
Join the Fourleaf Global Team
We are a global food sourcing and supply chain company committed to connecting international markets with premium-quality food products. Through a carefully curated network of growers, processors, manufacturers, and logistics partners, we ensure reliable access to food ingredients and consumer products from around the world.
Our expertise spans procurement, quality assurance, private labeling, warehousing, inventory management, and international distribution. By combining industry knowledge with operational excellence, we help businesses build stronger supply chains and deliver exceptional products to their customers.
Our Vacancies
Head of Customer Experience
Full Time
Permanent Employee
What You’ll Do
Strategic Leadership: Execute and operationalize the global CX roadmap, ensuring cross-functional alignment and measurable delivery against strategic objectives to create a seamless “onboarding-to-advocacy” lifecycle.
Executive Governance: Lead executive engagement for top-tier accounts, partnering with the VP of CX on strategic escalations and enterprise-level decisions.
P&L & Financial Stewardship: Own the financial health of the enterprise customer portfolio, driving account-level profitability, revenue optimization, renewal strategy, and disciplined management of margin, credits, and AR exposure
Framework Architecture: Define and standardize the “Gold Standard” for account management, including the evolution of Quarterly Business Reviews (QBRs) and proactive churn-mitigation playbooks.
Organizational Scaling: Lead, mentor, and scale a multi-layered team. You are responsible for succession planning and developing the next generation of CX leadership.
Cross-Functional Synergy: Partner with Product, Operations, and Marketing to translate customer feedback into product roadmaps and operational improvements, ensuring the voice of the customer drives enterprise-wide change.
Market Intelligence: Act as a thought leader, providing the Executive Leadership Team (ELT) with data-driven insights on competitive threats, market shifts, and emerging ecommerce trends.
Basic Requirements
Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at least 5 years in a “Manager of Managers” capacity within a high-growth environment.
Commercial Mastery: Proven track record of managing multi-million dollar portfolios and successfully navigating high-stakes contract negotiations and renewals.
Analytical Rigor: Ability to transform complex data sets into actionable strategies that improve Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Gross/Net Retention.
Operational Excellence: Deep understanding of the “Integrations and Implementations” lifecycle—you understand that a great customer experience begins long before the first order is shipped.
Influence & Presence: Exceptional communication skills with the ability to influence internal executive stakeholders and external C-suite clients.
Strategic Growth Mindset: A history of identifying “white space” within existing accounts to drive upsell/cross-sell opportunities in collaboration with Sales teams.
Ability to travel up to 50% domestically to our customer or network sites.
Head of Customer Experience
Full Time
Permanent Employee
What You’ll Do
Strategic Leadership: Execute and operationalize the global CX roadmap, ensuring cross-functional alignment and measurable delivery against strategic objectives to create a seamless “onboarding-to-advocacy” lifecycle.
Executive Governance: Lead executive engagement for top-tier accounts, partnering with the VP of CX on strategic escalations and enterprise-level decisions.
P&L & Financial Stewardship: Own the financial health of the enterprise customer portfolio, driving account-level profitability, revenue optimization, renewal strategy, and disciplined management of margin, credits, and AR exposure
Framework Architecture: Define and standardize the “Gold Standard” for account management, including the evolution of Quarterly Business Reviews (QBRs) and proactive churn-mitigation playbooks.
Organizational Scaling: Lead, mentor, and scale a multi-layered team. You are responsible for succession planning and developing the next generation of CX leadership.
Cross-Functional Synergy: Partner with Product, Operations, and Marketing to translate customer feedback into product roadmaps and operational improvements, ensuring the voice of the customer drives enterprise-wide change.
Market Intelligence: Act as a thought leader, providing the Executive Leadership Team (ELT) with data-driven insights on competitive threats, market shifts, and emerging ecommerce trends.
Basic Requirements
Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at least 5 years in a “Manager of Managers” capacity within a high-growth environment.
Commercial Mastery: Proven track record of managing multi-million dollar portfolios and successfully navigating high-stakes contract negotiations and renewals.
Analytical Rigor: Ability to transform complex data sets into actionable strategies that improve Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Gross/Net Retention.
Operational Excellence: Deep understanding of the “Integrations and Implementations” lifecycle—you understand that a great customer experience begins long before the first order is shipped.
Influence & Presence: Exceptional communication skills with the ability to influence internal executive stakeholders and external C-suite clients.
Strategic Growth Mindset: A history of identifying “white space” within existing accounts to drive upsell/cross-sell opportunities in collaboration with Sales teams.
Ability to travel up to 50% domestically to our customer or network sites.
Head of Customer Experience
Full Time
Permanent Employee
What You’ll Do
Strategic Leadership: Execute and operationalize the global CX roadmap, ensuring cross-functional alignment and measurable delivery against strategic objectives to create a seamless “onboarding-to-advocacy” lifecycle.
Executive Governance: Lead executive engagement for top-tier accounts, partnering with the VP of CX on strategic escalations and enterprise-level decisions.
P&L & Financial Stewardship: Own the financial health of the enterprise customer portfolio, driving account-level profitability, revenue optimization, renewal strategy, and disciplined management of margin, credits, and AR exposure
Framework Architecture: Define and standardize the “Gold Standard” for account management, including the evolution of Quarterly Business Reviews (QBRs) and proactive churn-mitigation playbooks.
Organizational Scaling: Lead, mentor, and scale a multi-layered team. You are responsible for succession planning and developing the next generation of CX leadership.
Cross-Functional Synergy: Partner with Product, Operations, and Marketing to translate customer feedback into product roadmaps and operational improvements, ensuring the voice of the customer drives enterprise-wide change.
Market Intelligence: Act as a thought leader, providing the Executive Leadership Team (ELT) with data-driven insights on competitive threats, market shifts, and emerging ecommerce trends.
Basic Requirements
Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at least 5 years in a “Manager of Managers” capacity within a high-growth environment.
Commercial Mastery: Proven track record of managing multi-million dollar portfolios and successfully navigating high-stakes contract negotiations and renewals.
Analytical Rigor: Ability to transform complex data sets into actionable strategies that improve Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Gross/Net Retention.
Operational Excellence: Deep understanding of the “Integrations and Implementations” lifecycle—you understand that a great customer experience begins long before the first order is shipped.
Influence & Presence: Exceptional communication skills with the ability to influence internal executive stakeholders and external C-suite clients.
Strategic Growth Mindset: A history of identifying “white space” within existing accounts to drive upsell/cross-sell opportunities in collaboration with Sales teams.
Ability to travel up to 50% domestically to our customer or network sites.
Contact Us
We are a global food sourcing and supply chain company committed to connecting international markets with premium-quality food products. Through a carefully curated network of growers, processors, manufacturers, and logistics partners, we ensure reliable access to food ingredients and consumer products from around the world.
Mailing address
167-169, Great Portland Street, 5th Floor , London W1W 5PF
Phone
+44 7741 524032
info@xyz.com
Our group includes qickly chosen individuals, all of whom are rigorously picked to furnish you with top-notch services provided
Contact Info
- Phone : +44 7741 524032
- Email : info@xyz.com
- Head quarters: 167-169, Great Portland Street, 5th Floor , London W1W 5PF